Refund Policy

1. Overview

At Church's Chicken, your satisfaction is our top priority. We are committed to providing high-quality Southern-style fried chicken and exceptional customer service. This refund policy outlines the conditions and procedures for requesting refunds on purchases made at our locations or through our online ordering platform.

We stand behind the quality of our food and service. If you are not completely satisfied with your order, we will work with you to make it right through our refund or exchange process outlined below.

2. Eligibility Conditions

Refunds may be requested under the following conditions:

Timeframe Requirements

• Dine-in orders: Refund requests must be made before leaving the restaurant
• Takeout orders: Refund requests must be made within 24 hours of purchase
• Delivery orders: Refund requests must be made within 2 hours of delivery
• Catering orders: Refund requests must be made within 4 hours of pickup or delivery

Product Condition Requirements

• Food items must be substantially uneaten (more than 75% remaining)
• Items must be in their original packaging when applicable
• Temperature-sensitive items must still be at safe serving temperature
• No refunds for items that have been fully consumed

Proof of Purchase

• Original receipt (physical or electronic)
• Order confirmation number for online orders
• Credit card statement (if receipt is unavailable)
• Valid identification matching the order name

3. Non-Refundable Items and Services

The following items and services are not eligible for refunds:

4. Refund Request Process

Follow these steps to request a refund:

Required Information for Refund Requests

• Date and time of purchase
• Location of purchase
• Items being returned
• Reason for refund request
• Preferred refund method
• Contact information for follow-up

5. Refund Methods and Processing Time

Refund Processing Methods

Special Processing Considerations

• Refunds over $100 require manager approval
• Credit card refunds cannot exceed the original transaction amount
• Partial refunds are available for multi-item orders
• Refunds may be subject to a small processing fee for online orders

6. Exchanges vs. Refunds

In many cases, we may offer an exchange instead of a refund, which can be processed more quickly:

Exchange Policy: Exchanges must be made at the same location where the original purchase was made, unless prior arrangements have been made with customer service.

7. Damaged or Defective Items

We have a special expedited process for items that arrive damaged or defective:

Immediate Resolution Items

• Food served at incorrect temperature
• Items with foreign objects or contamination
• Incorrect orders or missing items
• Packaging damage that affects food quality
• Items that do not match menu descriptions

Expedited Process

1. Immediate Contact: Call us immediately upon discovery
2. Photo Documentation: Take photos if possible for quality assurance
3. Immediate Replacement: We will expedite a replacement order
4. Full Refund Available: No questions asked for safety-related issues

8. Contact Information

For refund requests or questions about this policy, please contact us using any of the following methods:

Emergency Contact

For urgent food safety concerns or immediate assistance outside business hours, please call our emergency line or visit the nearest Church's Chicken location.

Corporate Office

For escalated issues or complaints about our refund process, you may contact our corporate office at the address listed above or through our website contact form.